Eligibility for services through the California Department of Developmental Services (“DDS”) is determined by local regional centers through the initial intake interview and assessment. To be eligible, a person must (1) have a disability, (2) that began before the person’s 18th birthday, (3) that presents a substantial challenge to daily living, and (4) is expected to continue indefinitely. Because so much depends on the intake interview, it’s important to understand how to prepare for it. To that end, here are the 7 mistakes families make during DDS intake. Avoid these to give you and your loved ones the best shot at getting the benefits and supports you need.

7 Most Common Mistakes During an Intake Interview

Following are the most common mistakes families make during DDS intake. Preparation is the key to avoid making these mistakes.

1. Being Unprepared

Treat a DDS intake interview almost as if it were a job interview. A lot is on the line in this interview. Prior to your intake interview, take time to organize your thoughts. Be prepared to speak about each of the eligibility requirements and how DDS would alleviate the challenges of you are dealing with. If it helps, role play with someone else how you might explain why you believe you satisfy each of the eligibility requirements.

 

2. Failing to Gather Documentation

Although DDS does not have a set list of documents required during an intake interview, be sure to read DDSConnect’s recommendations about what documents to bring. Very generally, plan on gathering any records related to medical history, past diagnoses, behavioral challenges, or education. Similarly, gather documents proving age and residence.

 

3. Minimizing Challenges to Daily Living

Keep in mind that to be eligible, it’s not enough simply to have a disability. Rather, it must be a disability that presents significant challenges to daily life. Don’t downplay the challenges you and your family are dealing with. Be honest and be specific. Explain exactly what challenges you are facing, how disruptive these challenges are, and how DDS would offer a much-needed solution.

4. Assuming You Will Automatically Qualify

Don’t assume anything about your intake interview. Remember, DDS conducts its own assessment. Proof of prior diagnoses is helpful, but it does not guarantee eligibility. Be prepared to explain why you believe you meet all eligibility requirements and talk about how DDS is the solution you and your family need.

5. Not Being Specific Enough

Be specific about everything in your interview. This includes being specific about the disability you’re dealing with and all the ways it impacts your life. Similarly, be very specific about the resources, supports, and care you plan on accessing through DDS.

6. Failing to Advocate for Yourself

At the end of the day, you are your own best advocate. Do not be shy. Be specific, clear, and assertive. Remember, under the Lanterman Act, everyone with a developmental disability in California has the right to receive individualized care through DDS. Be clear about what you need and why you are seeking DDS benefits. Similarly, you also have the right to appeal any DDS decision or action you don’t agree with.

7. Poor Follow-Up

Part of advocating for yourself is following up. Do not let anything fall through the cracks. At the end of your intake interview, ask how long it will take for your regional center to decide on eligibility, then follow up according to that timeline.

Always remember you have a right to pursue and receive care. By being aware of the top 7 mistakes families make during intake, you can prepare now to avoid those mistakes.